Plan & Payment FAQs
How do I sign up for Show Starter™ Plus?
Clicking on either the Google or PayPal button above for the desired plan will take to our third-party credit card processing sites. You do not
need a PayPal account to charge through PayPal or a gmail account to charge through Google; you will be prompted to create a user ID (your email address)
and password if you do not already have one. You must use the same email address for your user ID as you use for your credit card order.
Once you have completed your
transaction, simply click on the option to return to DMA Ink/Show Starter&trade, and you will be all set to log in. Remember, don't use your back button! There is a link to return
to this site when you are done.
How is Show Starter™ Plus licensed?
We are a subscription-based Web application. Users subscribe based on the number of simultaneous projects they need, with discounts for bulk plan tiers.
Do I own the software once I have purchased a subscription plan?
No, the software is owned by our company; as a user, you are obtaining a license to use the software according to the terms of your subscription plan or trial. Once your subscription plan expires, you have the option to renew. You may upgrade
to a higher tier at any time. When you upgrade, your subscription will be charged for a new, full-year term starting the date of the upgrade. Your account will be refunded any prorated remaining balance of your current subscription.
Can I test-drive Show Starter™ Plus before I pay for it?
Please do! To demo our speedy, simple, smart functionality, simply create an account
and choose the "Free Trial" option.
How does the free trial work?
To begin your free trial, simply create an account
and choose the "Free Trial" option. Only one free trial is allowed per user. Additional free trial registrations may be blocked or may result in permanent banning of a user from the site.
Can I share my log in information with other users or other team members on my project?
- Duration. You have 48 hours from the time you click "Free Trial" to use the software.
- Restrictions. Our free trial is fully functional except two features - sharing projects and backing up are disabled. In addition, printed documents bear our watermark.
- Upgrading. If you choose to purchase a subscription plan immediately at the end of your initial free trial, the projects you create will transfer to your new subscription account. Due to storage limitations, your projects may no longer be available if you choose to subscribe days or weeks after your trial expires.
NO. Sharing your user ID and password with another user for any reason is prohibited by our terms of service and will result in instant cancellation of your account. We do not offer customer care for disputed cancellations, and we do not offer refunds for cancelled accounts
. Please always log out when you are done using the application, and protect your user ID and password!
Do you offer group or institutional plans?
We offer both bulk (10+ users) corporate and non-profit/educational institution plans with administrative controls. Please contact firstname.lastname@example.org
for rates. Bulk plans feature:
- Master Account. All institutions receive a free master account at the same tier level as the bulk accounts. All account updates, system notifications and other communications are sent directly to the institutional representative via the master account, rather than the individual users on the plan, protecting institutional privacy.
- Bulk Account Control. Your institutional representative receives all log in credentials for all accounts and may request password changes at any time to transfer an account.
- Transitioning Discounts. Your institutional users may transition to their own personal subscription at the same bulk discount rate your institution is receiving (they must activate a paid subscription at the same payment plan tier within the first thirty (30) days following termination of their institutional account). A great deal for student users!
What counts as a project?
These instances all count as projects towards your pricing plan: 1) a project you create; 2) a project you duplicate; or 3) a project you share or receive as a “shared” project from another user.
What if I need to add more projects than my plan allows?
You may upgrade
to a higher tier at any time. When you upgrade, your subscription will be charged for a new, full-year term starting the date of the upgrade. Your account will be refunded any prorated remaining balance of your current subscription. If you need more than 10 projects or have more than 5 users, please contact email@example.com
for corporate account information and pricing.
Can I upgrade or downgrade my plan after I sign up?
You may upgrade
to a higher tier at any time, as explained above. You may not downgrade your subscription plan after payment until the end of the subscription term. Please review our plan options carefully before purchasing a plan.
What types of payment do you accept?
We currently accept credit card payments via PayPal and Google Checkout. You also may subscribe by mail. If you send a check, your account will be active 5-7 business days after
receipt of payment. To subscribe by money order, only American Express money orders can be accepted at this time. To request an invoice for payment by mail, please contact firstname.lastname@example.org
If I decide to cancel, do you offer refunds?
You may cancel
your subscription at any time, but because of the extraordinary speed in completing projects with this new application (hours vs. days), we only offer refunds for cancelled subscriptions within the first 7 days following purchase
. Please try our Free Trial and review our plan options before purchasing a subscription that suits your needs.
Please send your questions to email@example.com
. We are happy to hear from you! We do not offer telephone-based support at this time.